Return requests must be made within 15 days of receipt of the item. Not all items will qualify for returns. Buyer's remorse is not grounds for a return. Approval of return requests is at the sole discretion of Restaurant Equipment Paradise. A standard restock fee of 25% will be applied to returns. This may be modified at the discretion of Restaurant Equipment Paradise. In addition, it is the responsibility of the buyer for shipping. The buyer must reach a return agreement with Restaurant Equipment Paradise in writing and obtain a Return Authorization (RMA) number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return. Merchandise must be returned complete with original packaging, accessories and instructions, and wrapped securely to protect from damage in shipping. Refused and returned goods will be inspected to assess condition and re-salability. In the event there is wear and tear on the unit we will determine if the item can be sold as a new unit.